As fraud and phishing attempts increase with the expansion of mobile and digital financial services, IPA is working to improve fraud monitoring and testing ways to protect consumers.
Easy, accessible, and free ways to lodge consumer issues can increase usage and trust in digital financial services.
Transparency and Product Information
Providing timely, accurate, and clear product information ensures consumers have the ability to compare and choose between financial products and services.
Lending and Debt Stress
Credit is a key ingredient to economic growth, but poor debt management can harm consumer welfare. By better measuring factors linked to debt stress and testing solutions, we are able to develop new ways to help consumers avoid overindebtedness.
New Tools for Market Monitoring
With the expansion of digital financial services comes an abundance of new data on consumer protection risks. New research methods are emerging which can leverage this data to monitor the quality of consumer protection in financial services.
Transaction Cost Index
IPA will develop a multi-country transaction cost index (TCI) to measure the cost consumers actually pay for mobile money transactions across a set of low-and middle-income countries.