IPA's Consumer Protection Research Initiative is a four-year program to support policymakers, financial service providers, and civil society to develop and test consumer protection solutions in four emerging markets. In March 2021, the Consumer Protection Research Initiative released reports of the results from four surveys conducted in Bangladesh, Kenya, Nigeria, and Uganda to understand the challenges consumers face with digital finance in those countries.
Bangladesh
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Kenya
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Nigeria ![]() From February to April 2024, IPA surveyed DFS users in 24 states across Nigeria (note: not nationally representative). The survey interviewed consumers on their usage of four different types of financial services: mobile banking, mobile money, agents, and digital credit. The goal was to understand their experiences, identify challenges, and assess opportunities for improvement in consumer protection. This research adds to the evidence from a survey of DFS users in Nigeria previously conducted by IPA in 2020. View 2024 Nigeria Survey Report |
Uganda ![]() IPA collaborated with the Uganda Communications Commission to conduct a survey on key themes in consumer protection, including fraud and loss of money, complaints handling and redress, pricing transparency and consumer choice, and borrowing behavior. Survey responses identify which issues may be of greater or less concern, to inform future policy actions. |