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The Impact of Anonymous Ratings on Consumer Fears of Fraud in Kenya and Uganda

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Researchers Isabel Macdonald

Country Kenya Uganda

Program Area Financial Inclusion

Topics Consumer Protection

Type

Pilot

Status

Results

What is the Impact of the Entry of Digital Financial Services on Financial Inclusion in Ghana?

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Researchers Francis Annan

Country Ghana

Program Area Financial Inclusion

Topics Digital Finance Consumer Protection Access to Finance Payments

Type

Randomized Evaluation

Status

In Progress

Strengthening Women's Confidence in Dealing with Consumer Complaints in India

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Researchers Aayush Agarwal Sharon Barnhardt Pavan Mamidi

Country India

Program Area Financial Inclusion

Topics Consumer Protection Digital Finance Payments

Type

Pilot

Status

Results

Using Chatbots and Social Media Data from the Philippines to Identify Consumer Protection Issues in Digital Financial Services

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Researchers Rafe Mazer Yuna Liang Marieliz Maines

Country Philippines

Program Area Financial Inclusion

Topics Consumer Protection Digital Finance

Type

Other

Status

Results

Examining the Impact of Loan Modifications on Borrowers in Kenya During COVID-19

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Researchers Waldo Ojeda Sheisha Kulkarni

Country Kenya

Program Area Financial Inclusion

Topics Access to Finance Consumer Protection COVID-19

Type

Randomized Evaluation

Status

Results

Measuring Fees and Transparency in Nigeria’s Digital Financial Services

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Researchers William Blackmon Brian Mwesigwa

Country Nigeria

Program Area Financial Inclusion

Topics Access to Finance Consumer Protection Payments

Can providing information to consumers about scams mitigate victimization? Evidence from Kenya

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Researchers Lisa Spantig Lucy Kaaria Elif Kubilay Eva Raiber Jana Cahlikova

Country Kenya

Program Area Financial Inclusion

Topics Consumer Protection

Understanding Consumer Protection Risks Faced by Kenyan Digital Finance Users

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Researchers Daniel Putman Rafe Mazer Shana Warren William Blackmon

Country Kenya

Program Area Financial Inclusion

Topics Consumer Protection

Combating Fraudulent Financial Technologies with Machine Learning

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Researchers Jonathan Fu Mrinal Mishra

Country Philippines Nigeria India

Program Area Financial Inclusion

Topics Consumer Protection

Type

Other

Status

Results

Mobile Financial Services, Consumer Protection and Dispute Resolution in Uganda

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Researchers Matthew Bird Rafe Mazer

Country Uganda

Program Area Financial Inclusion

Topics Consumer Protection

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