Mobile phones are the gateway to the digital economy for the majority of the world.This creates rich opportunities for economic development, but also raises new risks such as fraud, hidden fees, or unreliable service. Complaint records of mobile network operators (MNOs) and other mobile financial service providers are rich sources of insight on the types of challenges consumers experience in the digital economy, and how well providers address their concerns.In partnership with the Uganda Communications Commission (UCC), IPA analyzed complaints data from MNOs between 2019 and 2020.

   On Wednesday, November 18, IPA took part in #INTERRUPTOR2020, an annual meeting organized by Colombia’s Office of the Attorney Inspector General (PGN) and their National Planning Department (DNP), with the support of IPA.INTERRUPTOR is an annual meeting organized by the Colombian government to discuss innovation in the public sector and cooperation opportunities to address public challenges.#INTERRUPTOR2020 took place on Wednesday, November 18 and Thursday, November 19, 2020 in Spanish.

On November 18, 2020, IPA’s Peace & Recovery Program, J-PAL's Governance Initiative, and J-PAL’s Crime and Violence Initiative held the first webinar in a series focused on showcasing emerging results from the first three years of our joint Governance, Crime, and Conflict Initiative (GCCI).Launched in 2017, GCCI aims to produce new research on effective policies to promote peace and good governance, reduce crime, and support individuals and communities recovering from conflict.Can contact between groups reduce discrimination and prejudice, and build social cohesion? Rebuilding social ties in divided societies is a core aim of much peacebuilding and development programming.