“Off-the-book” fees and non-monetary costs pose a barrier to the uptake and continued usage of digital financial services (DFS).In this workshop, participants gained an understanding of the various methodologies available to measure the cost of DFS and participate in a hands-on activity where they will build their own mystery shopping research plan.Learn more on the BRAC's Frugal Innovation Forum 2022 website here.

Financial service providers and government regulators have a unique opportunity to monitor consumer protection risks like multiple borrowing and late repayment: these institutions have access to rich data on consumers’ financial records.But how can we go from collecting data to actually protecting consumers? In this webinar, Daniel Putman (IPA) introduced a practical toolkit for using this data for digital credit market monitoring.Drawing on examples from a collaboration with the Competition Authority of Kenya, the toolkit covers the nuts and bolts of leveraging this data—from requesting data to analysis and interpretation of outcomes.