COVID-19 motivated a rapid shift to remote data collection. In addition to technical hurdles associated with computer-assisted telephone interviews (CATI), survey implementation may require more comprehensive productivity management to ensure that samples are representative and that calls are made during different times of the day and days of the week, to ensure that individuals are not systematically excluded based on the schedules they keep (e.g. farmers or night-shift workers). IPA Uganda conducted a random digit dialing (RDD) survey on financial fraud with a completely virtual phone bank and protocols that specified extended call hours to ensure that a wide variety of respondents could be reached. To monitor performance effectively, the team integrated daily call time monitoring into high-frequency checks of survey data using the IPA-developed sctotimeuse Stata command.
, William BlackmonJames Opot
Publication type: 
Phone Survey Methods Resource
January 25, 2021