Virtual phone banks used to conduct surveys necessitate different surveyors contracts than standard face-to-face surveys. IPA Zambia modified contracts to ensure transparent and fair payment for surveyors as well as productivity-based incentives to increase productivity. Contracts include daily targets for attempted calls and completed interviews but are calculated on a weekly basis to help mitigate fluctuations in productivity associated with call attempt protocols and sampling variation.

, Salifu AmaduSofia Olofsson
Publication type: 
Phone Survey Methods Resource
January 25, 2021