Decision-makers in government, industry, and civil society seeking to improve consumer protection capabilities often lack forums to share and learn from their peers and from researchers.With the goal of promoting knowledge-sharing and collaboration around financial consumer protection themes in emerging markets, IPA's Consumer Protection Research Initiative has launched a Practitioner’s Forum webinar series.

In many developing countries, poor people who are already struggling with a lack of income due to the health impact of the coronavirus pandemic have been targeted by online fraudsters.A concerted effort by the public and private sectors is needed to protect customers through educational efforts and high-visibility law enforcement actions.During this webinar, IPA shared ongoing efforts to identify these scams via surveys, social media analysis, and other research tools.