Consumer Protection
Consumer Protection
Digital financial services have transformed how people save, borrow, and make payments—especially in low- and middle-income countries. But rapid innovation has also introduced new risks for consumers, including hidden fees, fraud, over-indebtedness, and limited avenues for resolving problems that arise. To help fill critical evidence gaps on how to protect consumers and promote financial health, IPA established the Consumer Protection Research Initiative in 2019 with support from the Gates Foundation. Through partnerships with regulators, financial service providers, and researchers, CPRI supports rigorous research and policy engagement to build safer and more inclusive financial systems.











