IPA seeks a Global Operations Director to provide strengthening and support to the operations of its global network of Country Offices.

Strong operational support is critical to the delivery of quality programs. IPA defines operations as those systems, support functions, and internal controls necessary to implement programs effectively and accountably. This includes procurement, safety and security, travel and logistics, administration, ICT, and Country Office compliance management. The Global Operations Director, in close collaboration with the Global/ Regional Programs team, will focus on supporting a minimum standard of operational excellence
to maximize program support, efficiency, and delivery. The position will, in addition, provide additional capacity in operations should crises within existing or new country expansion need extra high-level support for a concentrated period.

They will work under the direction and guidance of the Chief Global Program Officer and will work in close collaboration with the Regional Directors in support of IPA Country Offices. The Global Operations Director will also coordinate support and assistance with the key Global Functional Teams led by the Chief Finance Officer, Chief People Officer, General Counsel, Director of Technology, and others as required.

The Global Operations Director will lead a team comprised of an Associate Director, a Global Procurement Specialist and a Regional Security Advisor.

IPA's compensation structure is designed based on the labor market for the specific geographic location where the employee is located.  We are offering the following salary ranges for this position: 
-  Global Operations Director is classified as "D2" on IPA's global job structure.
-  For US based employees the starting annual gross salary is $111,000 with a maximum of $142,000.
- The salary for locations outside of the US will vary depending on IPA's salary scale ranges for that specific location.

Actual base salary may vary based upon, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location.


Internal operations policies

  • In collaboration with the relevant Functional Teams and Country Office leadership, continuously analyze and review internal controls, operational policies and procedures and business processes and identify gaps for strengthening, training and implementation.
  • Contribute to policy and business process development at the global-level, as led by IPA’s Global Functional Teams, providing regional and country-level adaptation and contextualization.
  • Oversee the roll-out, communication, and implementation of global operations and administrative policies and procedures (including but not limited to safety and security, travel,
  • procurement) at Country Office level, including global and Country Office-specific SOPs.

Safety and security

  • Oversee safety and security analysis, planning and management including implementation of Global Safety and Security Guidelines and Minimum Standards as well as the adaptation to Country Offices.
  • Coordinate sub-regional safety and security assessments and work with Country Office leadership to analyze safety and security risks and improve procedures.
  • Be a member of the emergency management committee in case of safety, security and health related emergencies.

Procurement and compliance

  • Oversee the procurement function across all Country Offices and the Global teams.
  • Assists in the review of vendor agreements, MoUs and contracts as required both as oversight to procurement processes and to review content in coordination with the Legal Department.
  • Define and keep updated, in collaboration with Country Office and Regional leadership and in coordination with the Legal Department, a compliance tracker at the Country Office level to provide a clear overview of the Offices’ compliance status with local laws and regulations and global policies.
  • Lead the maintenance and management of the country risk registers, oversee, in collaboration with the Regional Directors, the implementation of project-level risk registers, and assist Global Teams on risk management in general.
  • Assist in country-level audit planning and follow-up that can include reviews of country office operations departments, drafting and reviews of operational improvement plans, compliance sturdiness of country offices, audit readiness, internal audit interface.


  • Coordinate with and support as needed the Technology functional team to ensure Country Offices have a functioning ICT infrastructure and support.
  • Oversee the team coordinating the relationship with IPA’s travel agency and ensure dissemination and compliance with IPA’s travel policy.
  • Oversee the operational support to IPA Country Offices that can include: Operational support in country, country visits, emergency deployments, surge needs for start-ups or gap filling.
  • Preferably degree level education; Masters’ Degree an added advantage.
  • Minimum of 10 years relevant experience with a minimum of 5 years of extensive general management experience, preferably in an international NGO.
  • Extensive operations support management experience in a development organization.
  • Demonstrated experience in safety and security management for an international organization; previous experience working on safety and security in fragile contexts (e.g. the Sahel) is a plus.
  • Experience of working with non-for-profit organizations in a developing country is required.
  • Excellent management, project management, leadership and organizational skills and ability to work independently.
  • Strong communication and representational skills Fluent in English and high standards of French and/ or Spanish is highly advantageous.
  • Sensitivity to working in a culturally diverse organization and regions.
  • Flexible, self-motivating, able to manage multiple tasks efficiently, and a team player.
Application Instructions 
About IPA 

Innovations for Poverty Action (IPA) is a research and policy nonprofit that discovers and promotes effective solutions to global poverty problems. IPA brings together researchers and decision-makers to design, rigorously evaluate, and refine these solutions and their applications, ensuring that the evidence created is used to improve the lives of the world’s poor. In recent decades, trillions of dollars have been spent on programs designed to reduce global poverty, but clear evidence on which programs succeed is rare, and when evidence does exist, decision-makers often do not know about it. IPA exists to bring together leading researchers and these decision-makers to ensure that the evidence we create leads to tangible impact on the world. Since its founding in 2002, IPA has worked with over 600 leading academics to conduct over 900 evaluations in 52 countries. This research has informed hundreds of successful programs that now impact millions of individuals worldwide. 

IPA's Commitment to Diversity, Equity, & Inclusion (DEI) 

As an organization, IPA is dedicated to improving the lives of the world's most vulnerable populations through evidence and policy. We also recognize how important it is for our staff to reflect the diversity of the places where we work and the communities we work with. As such, IPA is committed to hiring from a diverse pool of candidates, from a range of backgrounds, beliefs, experiences, and perspectives. We know that this makes our work stronger and more responsive to the challenges faced by those we work with and for and we encourage people from historically underrepresented groups to apply. Click here to learn more about IPA’s commitment to diversity, equity, and inclusion.

Innovations for Poverty Action is an affirmative action equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class. IPA will endeavor to make a reasonable accommodation to a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at jobs@poverty-action.org or via phone at 1-202-386-6200. The above statements are intended to describe the general nature and level of the work to be performed by the specified position. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary. Please note that IPA will never request any form of payment from an applicant. Applicants are encouraged to confirm the information listed above with IPA prior to releasing any extensive personal information to the organization. Please direct questions to jobs@poverty-action.org.

** Please note that only qualified applicants will be contacted by the hiring manager.